Schill's, llc 103 Curtis Street Arlington, WI 53911 Greg Schill, Owner info@schills-humidifier.com Disclaimer: Schill's Humidifier Service and Research Products Corporation are not responsible or liable for the installation of the Aprilaire Humidifiers or the Space Gard units. Please have a Qualified Service Technition install them. If not installed by a certified technition and the unit is installed incorrectly, Aprilaire will nullify the warranty for the unit. Shipping Cost: The shipping charge is calculated by the UPS shipping table from between our zip code in Wisconsin and your zip code according to the weight of the item(s) ordered. Shipping within US and Canada:Choose between the various UPS Shipping Options. The shipping charges are calculated by the UPS Shipping Table determined by the zip code of the destination and ours in Wisconsin. Products are shipped out the next business day. Any tariffs on products being shipped to Canada will be the customer's responsibility. An example of 2 Day Air: Product is ordered on a Tuesday, shipped the next day, and UPS guarantees delivery on Friday - 2 business days. If ordered Wednesday, it will be shipped on Thursday, and UPS guarantees delivery on Monday (using 2nd Day Air) - 2 business days. UPS guarantees delivery on all premium shipping (Next Day, 2nd Day Air, and 3 Day Select) Shipping outside US and Canada: We no longer provide this service. Returns: We honor all manufacturer's warranties. Returned items that are returned (not for manufacturer's defect) must be received in re-sellable condition and will be assessed a 15% restocking charge. If received damaged or packaging is not satisfactory according to UPS shipping standards, you will be charged a 20% restocking fee. Shipping fees are NOT refundable. Broan/NuTone: They are no longer accepting returns. All sales are final (except for any defective items).